|
|
| Why Shop with us |
 |
 |
|  | | 
We want you to be absolutely satisfied with your lighting purchase which is why we offer you a 30-day no-risk, money-back Guarantee to give you plenty of time to make sure you made the right decision.
The quality of all of our products is guaranteed and all items are inspected before leaving the warehouse. If you do decide that a product does not meet your expectations, we will accept its return as long as the product is returned to us undamaged. Full refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 30 days; otherwise a restocking fee may be charged (restocking fees may also apply to special order items). Credit card orders will receive refunds in the form of a credit to their credit card, and check payments will receive a refund check. Paypal payments will be refunded via Paypal.
In the event that something unexpected happens during transit, we will accept any damaged or defective merchandise for return, but we must be advised as soon as you receive your merchandise. Just email or phone us, and our customer service staff will work with you to arrange a return, replacement, refund or credit.
We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you with to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
To return an item:
Simply call us toll-free 1-888-242-6490 for a return authorization number and return the item(s) to:
Lighting Fancy
Attn: Customer Returns
RA# [if applicable]
4 Parkway Drive
Pine Brook, NJ 07058
|
|
|
|
|
|
